Privacy Policy

Dog & Throne Luxury Pet Spa is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect information provided by clients, website visitors and service users.

We may collect personal information including:

• Contact details

• Emergency contact details

• Pet information

• Health, behavioural and welfare information relevant to the services we provide

• Appointment and service history

• Payment information processed through approved third party providers

• Information submitted through our website, forms or enquiries

We use information to:

• Provide and manage our services

• Assess suitability for services

• Manage appointments and client communication

• Maintain pet welfare records

• Process payments

• Improve our services

• Meet legal, insurance and regulatory requirements

We do not sell personal information.

Information may be shared with trusted service providers, payment processors, veterinary professionals, insurers, advisers or regulatory authorities where necessary to provide services, protect welfare or comply with legal obligations.

We take reasonable steps to keep personal information secure and only retain information for as long as necessary for business, legal, welfare and record keeping purposes.

Photographs and videos may be taken during appointments for educational, marketing and promotional purposes.

Clients who do not wish their pet to appear in marketing materials should notify Dog & Throne before or during their Meet and Treat consultation.

You have the right to request access to your personal information, request corrections, request deletion where appropriate and raise concerns regarding how your information is used.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

hello@dogandthrone.co.uk

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.